A few years ago, we posted this entry about how we do business: At ConexNet, our approach to technology is to be proactive, to prepare for and strive to avoid problems, not to simply react to them. Our ability to be ahead of that bad day depends on being prepared for it, testing for it, updating our approach and response as needed and doing that continuously. Prospective customers look at the cost associated with doing things this way and often ask if it is worth the expense.
Being proactive is part of our game plan. We setup our clients with behind the scene monitoring software so we know within minutes if a server is down or internet service is offline. Just recently construction severed the Comcast connection throughout the entire building where one of our medical clients is located. Within minutes we had reached out to them, just as they realized they were having access issues. Though in this case it was out of our hands, our customers know we
ConexNet is constantly striving to be proactive with our customers and move them forward based on a financially justified model. One recent example is a Chicago based client that was running a network on an iMac using VMware fusion with an external hard drive as the sole backup device. We found the risk too high and the performance was becoming unacceptable to the users. We recently put in place a Barracuda Backup server along with new workstations for increased performance.
Working with Security Metrics, we were able to run security scans against our client firewall to assess open vulnerabilities thru ports on a grading scale. Based on the severity of the vulnerabilities, measures were taken to become compliant with the latest security standards for our client. Connections were then secured and/or blocked to provide a low to no scoring vulnerability result.