Professional Behavior and Attitude
If something happens, we will make sure to get a tech on-site ASAP. This means a response time of 4 hours to get on-site, no matter what time of year, is the usual. We want to get there and make sure things get handled properly whether it is a routine visit, or an emergency.
Sometimes you need a professional to be there to take care of problems
On-site assistance is one of the ways we ensure problems are fixed in a timely manner and that our clients can see the work being accomplished. It pays when your employees are able to foster a relationship with their IT support and reach out comfortably when there is an issue. Keep your morale up and efficiency maximized.